Business Meccanica: Kano Model - How to delight your customers

Saturday 2 April 2011

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Kano Model - How to delight your customers

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Give your business a tune-up

Imagine if we drove our car for months, even years without proper servicing, changing the oil, keeping the tyres pumped up and tuning the engine.

Why, because we were too busy doing our routine activities.

Gradually the car would not run as well and require more fuel to go the same distance. Eventually it would stop running.

A business is like a car. It requires similar attention to keep it running, but unlike servicing a car we can drive improvements in performance beyond its current capabilities.

Business Meccanica

Saturday 2 April 2011

Kano Model - How to delight your customers

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